1. Acceptance of Terms
By accessing or using the Hydro Electricity & Gas Together website or our phone comparison service, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use our service.
2. About Our Service
Hydro Electricity & Gas Together is an independent third-party comparison and referral service. We help Canadian residents compare electricity (hydro) and natural gas plans from various providers across Canada. We are not a utility, electricity distributor, or natural gas retailer, and we are not affiliated with any specific energy provider.
Our service is free to users. We may receive referral compensation from providers when you sign up through our recommendation, at no additional cost to you.
3. Accuracy of Energy Plan Information
While we make every effort to keep electricity and gas plan information accurate and current, we do not guarantee that all pricing, availability, rates, or terms displayed are error-free. Energy providers may change their plans, rates, and terms at any time without notice to us.
Always verify current pricing, terms, and availability directly with the provider before making any decision to switch or sign up. Hydro Electricity & Gas Together is not responsible for discrepancies between information on our site and what a provider ultimately offers.
4. Savings Claims
Any savings figures or estimates presented on our website or in our advertising are illustrative based on average customer data. Actual savings will vary depending on your province, current provider, energy usage, and the plan selected. No specific savings amount is guaranteed.
5. No Provider Endorsement
Mention of any electricity or gas provider, service, or product on our website does not constitute an endorsement or recommendation. We present comparison information for informational purposes only.
6. User Responsibilities
- Provide accurate information about your location, current provider, and energy needs
- Use our service only for lawful personal or business purposes
- Not attempt to misuse, hack, or interfere with our website or systems
- Not reproduce or republish our content without written permission
- Verify all plan details directly with the provider before signing any agreement
7. Call Recording
Calls to our service number (+1 (888) 676-3179) may be recorded for quality assurance, training, and compliance purposes. By calling us, you consent to such recording. We handle recordings in accordance with our Privacy Policy and applicable Canadian law.
8. Intellectual Property
All content on the Hydro Electricity & Gas Together website, including text, graphics, logos, and design, is the property of Hydro Electricity & Gas Together or its content licensors and is protected by Canadian copyright law.
9. Limitation of Liability
To the maximum extent permitted by applicable Canadian law, Hydro Electricity & Gas Together shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Your use of or reliance on our comparison information
- Service disruptions, errors, or inaccuracies on our website
- Any electricity or gas contract entered into with a third-party provider
- Disputes between you and your chosen energy provider
- Interruptions or fluctuations in your energy supply
Our total liability to you for any claim shall not exceed CAD $100.
10. Third-Party Provider Links
Our website may contain links to third-party provider websites. We have no control over those sites and are not responsible for their content, privacy practices, or terms. Visiting third-party sites is at your own risk.
11. Regulatory Compliance
Energy markets in Canada are regulated provincially. The availability of competitive electricity and gas plans varies by province. Our service operates in compliance with applicable provincial energy regulations and the Competition Act of Canada.
12. Governing Law
These Terms of Use are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.
13. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use constitutes your acceptance of the revised terms.
14. Contact Us
- Email: legal@hydroelectricityandgastogether.ca
- Phone: +1 (888) 676-3179
- Website: hydroelectricityandgastogether.ca