1. Who We Are
Hydro Electricity & Gas Together ("we," "us," or "our") is an independent third-party energy plan comparison and referral service operating in Canada. We help Canadian residents compare electricity (hydro) and natural gas plans from various providers. We are not a utility, electricity distributor, or natural gas retailer ourselves.
Contact us at: privacy@hydroelectricityandgastogether.ca or call +1 (888) 676-3179.
2. Information We Collect
We may collect the following personal information when you use our website or call us:
- Contact information: Name, phone number, email address
- Location information: Province, city, postal code (to identify available energy plans)
- Energy usage data: Your current provider, monthly bill amount, home type
- Call recordings: Phone calls may be recorded for quality assurance and training
- Website usage data: IP address, browser type, pages visited (via cookies and Google Analytics)
- Google Ads data: Click and call conversion data for advertising measurement
3. How We Use Your Information
- Match you with electricity and natural gas plans available in your province
- Refer you to our partner providers if you choose to proceed
- Arrange new energy connections on your behalf
- Assist with billing disputes or service changes
- Improve our comparison service and customer experience
- Comply with PIPEDA and applicable provincial privacy laws
- Send follow-up information you have requested (with your consent)
- Measure and optimize our Google Ads campaigns
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Energy providers you choose: If you proceed with a plan, we refer you to the relevant electricity or gas provider
- Google: Anonymised analytics and ad conversion data via Google Analytics and Google Ads
- Legal authorities: If required by law, court order, or regulatory requirement under Canadian law
5. Google Ads & Advertising Disclosure
We use Google Ads to promote our service. Our ads comply with Google's advertising policies, including truthful representation of our services, clear disclosure that we are an independent comparison service (not a utility), and accurate claims about potential savings. We do not make guarantees about specific savings amounts in our advertising without appropriate qualifications.
Google may use cookies to serve relevant ads. You can opt out at Google Ad Settings.
6. Cookies & Tracking
Our website uses cookies for ad performance measurement (Google Ads conversion tracking) and to improve your experience (Google Analytics). You may disable cookies in your browser settings. We use Google Analytics to collect anonymised site usage data — opt out via the Google Analytics Opt-out Add-on.
7. Your Rights Under PIPEDA
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to our use of your data at any time
- Request deletion of your personal information (subject to legal retention requirements)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any right, email privacy@hydroelectricityandgastogether.ca.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Call recordings are typically retained for up to 12 months.
9. Security
We implement appropriate technical and organizational measures to protect your personal information. However, no internet transmission is completely secure.
10. Children's Privacy
Our service is intended for adults (18+). We do not knowingly collect information from individuals under 18 years of age.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are posted on this page with a revised "Last Updated" date.
12. Contact Us
- Email: privacy@hydroelectricityandgastogether.ca
- Phone: +1 (888) 676-3179
- Website: hydroelectricityandgastogether.ca